Returns and Exchanges:
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.
If you are returning a purchase due to receiving an incorrect item, or item damaged during shipment, we will pay for all return shipping costs. We will repair, replace, or refund your full purchase at our option. You must make your return avaliable for pickup, and/or inspection.
If you receive an item that is defective, or of a quality less then the manufactures specification, please see our Product Warranty Page Here.
If you are not satisfied with your purchase, you can return or exchange the product within 7 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging. Return shipping costs are at your expense.
Great Products at The Best Prices:
All products properly returned under this policy are eligible for a refund which may include an in-store credit or credit to the original method of payment.
We will credit you for the total purchase price upon receipt of the product, less a 20% restocking fee.
Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request.
Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund.
All returns will be inspected prior to issuing credit.
If you are returning a product that was originally purchased with a gift certificate, or items shipped to an address other then your billing address, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. The in-store credit can be used on any of our products.
Please contact customer service at 1-800-853-0679 or email us at firstname.lastname@example.org for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number.
Our customer service hours are Mon-Fri 11:00 AM to 9:00 PM ET.
As Always, We Will Not Be Under Sold, Guaranteed!
We do our best every day to ensure that our prices are the best you can find anywhere*. We constantly check our prices to verify you are getting the best value. When you are comparing our prices with other online retailers, please make sure you are checking the total price (which includes the price of the item, shipping costs, and applicable taxes) and order processing time.
If you find a website with a price lower than ours, we will beat their price, provided the following is met:
To propose a price match, you can either call us toll free at:
- We can not change your order total to match a price, after your order has been placed.
- The item from our competitor's site must be new, and in stock. No refurbished items.
- No Auctions considered for price matching.
- Many of our items have free shipping on our site, so we consider TOTAL price, including shipping, when comparing to another website.
- Occasionally a company will put an item on closeout, and sell them at a loss, lower than their cost. We can not match these items.
- Please understand that we can not sell an item to you at a price less than our cost, for any reason.
- Out of stock or back ordered items are not eligible.
- We can refuse any price match when our supplier maintains a minimum price level (MAP), and we are required to abide by that price.
1-800-853-0679, or you can email: